Introduction

Welcome to Westwise Group, LLC's Privacy Policy. This Privacy Policy describes how Westwise Group, LLC ("Westwise Group," "we," "our," or "us") collects, uses, shares, and protects information when you interact with our websites, call center services, and related digital properties (collectively, the "Services").

At Westwise Group, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information through our Services, as well as your rights regarding this information.

Contact Information

Information We Collect

We collect information in several ways, including information you provide to us directly, information we automatically collect when you use our Services, and information we receive from third parties.

Information You Provide to Us

When you use our Services, we may collect the following categories of personal information:

• Identifiers: Name, email address, postal address, phone number, IP address, and other similar identifiers.
• Customer Records: Legal information (such as case details, accident information, medical information, etc.) that you provide when seeking legal services.
• Protected Classifications: Age, gender, disability status, or other characteristics that may be relevant to your legal matter.
• Commercial Information: Products or services you have shown interest in, and other purchasing or consuming histories.
• Internet Activity: Browsing history, search history, and information regarding your interaction with our websites or advertisements.
• Geolocation Data: Physical location or movements based on IP address or mobile device.
• Audio/Electronic Data: Voice recordings of calls with our call center, electronic messages, or other audio or visual information.
• Professional Information: Current or past employment details if relevant to your legal matter.
• Inferences: Profile information reflecting your preferences, characteristics, behaviors, and attitudes.

Information We Collect Automatically

When you use our Services, we may automatically collect certain information about your device and usage, including:

• Device Information: Browser type, operating system, device type, and settings.
• Usage Data: Pages visited, time spent on pages, links clicked, and other actions taken on our Services.
• IP Address: Your device's IP address and approximate location derived from it.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies. For more information, please see our Cookie Policy section below.

Information from Third Parties

We may receive information about you from third parties, including:

• Business Partners: Information from our business partners related to joint marketing efforts.
• Service Providers: Information from service providers who help us with our business operations.
• Publicly Available Sources: Information from publicly available sources, such as social media platforms and public records.

How We Use Your Information

We use the information we collect for various business and commercial purposes, including:

Business Purposes

• Providing Our Services: To connect you with appropriate legal service providers based on your needs.
• Client Communications: To communicate with you about your inquiries, our Services, and related matters.
• Customer Service: To provide customer support and respond to your questions or concerns.
• Quality Monitoring: To monitor and improve the quality of our call center services and client interactions.
• Analytics: To understand how users interact with our Services and improve their functionality and user experience.
• Security: To detect, prevent, and address security issues and fraudulent or illegal activity.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Commercial Purposes

• Marketing: To market our Services to you, including through targeted advertisements.
• Referrals: To refer you to third-party law firms and service providers who may be able to assist with your legal needs.
• Service Development: To develop new products, services, or features based on user preferences and behaviors.

Your Privacy Rights

As a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These rights include:

• Right to Know: You have the right to request information about the personal information we collect, use, disclose, and sell about you.
• Right to Delete: You have the right to request deletion of personal information that we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt-Out: You have the right to opt-out of the sale or sharing of your personal information to third parties.
• Right to Limit: You have the right to limit the use and disclosure of sensitive personal information.
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights.

How to Exercise Your Rights

To exercise your privacy rights, you may:

• Submit a request online: Visit www.westwisegroup.com/privacy-request
• Call us: 866-264-6065
• Email us: privacy@westwisegroup.com

Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission or storage system is completely secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

Children's Privacy

Our Services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us at privacy@westwisegroup.com. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

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